Contact information

<h3>Get in touch</h3>

<p>We'd love to hear from you — whether it's a question about a piece, an order update, or just to say hello.</p>

<p><strong>Email:</strong> <a href="mailto:hello@elrosecollection.com">hello@elrosecollection.com</a><br>

We personally read and answer every email, usually within 1–2 business days.</p>

<p><strong>Chat:</strong> Message us any time using the chat bubble on this site — if we're not online, leave your email and we'll get back to you.</p>

<p><strong>Social:</strong> You can also reach us on TikTok at <a href="https://www.tiktok.com/@el_rose_collection">@el_rose_collection</a>.</p>

<h3>About us</h3>

<p>El Rose is a small, family-run studio based in Queensland, Australia. Every piece is handmade to order, and we ship Australia-wide and to New Zealand, with more international destinations coming soon.</p>

<p>We're an online store and don't have a physical shopfront, so email is the best and fastest way to reach us. If you ever need to return an item, contact us first and we'll give you the return address with your return instructions.</p>